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1. Introduction

Before using this website, users are required to read carefully and comply with the following terms and conditions (the other “Terms”) governing the use of our online store and the websites it contains, which are binding on all visitors and its users. The user of the website automatically accepts these Terms, if he chooses to register as a member. The use of our online store and the services we offer, presupposes unconditional acceptance of these Terms by the users. In case a user disagrees with these Terms, please do not use this website

Kitten.gr has the right at any time and without notice to revise, modify or remove these Terms unilaterally, in its sole discretion, of course updating this text for any changes or additions. It also reserves the right to introduce more specific terms of use, which are considered as a whole with these general Terms of Use, but in case of conflict between them, the specific terms of use prevail. Any invalidity of any of these Terms does not invalidate the remainder. The non-exercise by kitten.gr of its rights deriving from these Terms, does not imply its waiver of these rights, nor does it lead to the tacit abolition of the Term. Kitten.gr is not responsible for violation of these Terms due to reasons of force majeure, such as earthquakes, fires, floods, extreme weather events, strikes, etc.

Each user uses this website at their own risk, and its content can in no way be construed as providing direct or indirect advice or prompting users to take any action.

2. In general

The use of this website must be done exclusively for legal purposes and in a way that does not impede its use by third parties, and the visitor / user is obliged to use it in accordance with the law, good manners and these Terms and not performs acts or omissions that may cause damage or malfunction to it (website), or affect or endanger the provision of services by kitten.gr through it.

This website and the services offered through it are for adults only. It is forbidden for minors to use or visit it, as well as to conclude transactions. Kitten.gr bears absolutely no responsibility for a possible visit to this website and its use by minors, as it can not verify the identity of incoming users.

Kitten.gr tries to maintain and ensure the availability of the website and its content. Regardless of these efforts, the availability of this website depends on various factors such as the technical equipment of the users, the number of users trying to connect to the present website or the internet at the same time, etc. kitten.gr is also entitled to maintains the website, even if this results in its downtime.

Kitten.gr is still entitled at any time and without notice to change the nature and content of this website, as well as to suspend or temporarily or permanently suspend its operation. The operation of this website may also be suspended or suspended or obstructed for reasons beyond the control or will of kitten.gr.

Kitten.gr makes every effort to ensure the accuracy, completeness, validity and clarity of the information and the general content of this website. However, kitten.gr does not guarantee, nor is it responsible towards the users, for the security and the content of the website. The users of this website accept the inability of kitten.gr to control all its content and the services offered through it. Furthermore, kitten.gr does not guarantee that, the use by users of the website, information, data or materials included in its content, do not infringe the rights of third parties.

3. Limitation of liability

Users who do not trust kitten.gr are asked not to visit or make use of this website or the services offered through it. Users are also advised to use anti-virus software, Trojan horses, time bombs, or other malicious programs and items.

Kitten.gr is not responsible for shortages in the availability of products due to force majeure, weather events, fire, suppliers’ strikes, illegal behavior of third parties and generally reasons not attributable to the fault of kitten.gr.

Kitten.gr is not responsible for the poor condition of the delivered products as long as it is not due to improper storage of the products by kitten.gr and if all the precautionary measures that kitten.gr had to take were taken.

Kitten.gr is not responsible for side effects and damages from the use of ordered products due to incorrect choice of products by the user, careless or incorrect use of the products, or the fault of the manufacturer, such as manufacturing fault, incomplete information or accompanying instructions products, quality of construction, safety of materials and real defects. Our liability in the event of a defective product is limited to the obligation to replace it, provided that the product return conditions are met.

Kitten.gr is not responsible for any temporary or permanent inability to provide its services and for delays in the acceptance and execution of orders and delivery of ordered products for reasons not attributable to its fault, such as reasons of force majeure, extreme weather events, natural weather phenomena disasters, emergencies, strikes, fires, malfunctions of the cooperating courier companies, accidental deterioration or destruction of the products before delivery to the user and after they are sent for shipment, illegal interventions of the counterparty or third party, malfunction of the processing provider (Processing) Host Provider or Internet Service Provider (ISP) or Access Provider or User Terminal Equipment, incorrect provision of information by the user and generally for any incident fulfillment of conventional of obligations. The liability of the Company is limited to its obligations under the contract with the consumer and will make every effort to meet them, within a reasonable period of time.

The information and advice provided by the experienced scientific associates of our online store on issues related to health, prevention, beauty and aesthetics are offered for information only and do not in any way replace the medical advice, opinions, Diagnoses and prescriptions from professional doctors, medical bodies and diagnostic centers that the user of our services must receive and follow in order to deal with any health problems and daily issues that concern him.

The advice and information provided by users in response to questions from this website is fully valid and reliable, but is subject to the accuracy, completeness and truthfulness of the information provided by the user on the issue that concerns him, the characteristics of which (information) we are not in a position to do, nor do we have to confirm. In case of provision of untrue, inaccurate and / or incomplete information by the user, our Company is released from the responsibility for the validity of the advice provided to the user and from the responsibility for damage to the user from information inappropriate for his needs and / and advice.

Kitten.gr in no case is responsible for any claims of legal (civil and / or criminal nature), nor for any damage (positive, special, or negative which is indicative and not restrictive, divisive and / or cumulative consists of loss of profits , data, lost profits, monetary satisfaction, etc.), which arises for users of this website, or for third parties, due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or information available through it and / or any unauthorized interference by third parties with products and / or services and / or information available through it. Furthermore, kitten.gr bears absolutely no responsibility for damage or harm, or infection by cyber viruses and / or other malicious programs, on the computer or other electronic medium used by a user / visitor to access this website, nor is it liable for damage related to non-execution, error, omission, interruption, defect, delay or operation or system line failure, etc.

This online store provides the content (eg information, names, photos, illustrations, etc.), products and services available through this website “exactly as they are”, without any warranty expressed or implied in any way. Also, kitten.gr does not guarantee that the content of this website and the quality of the services provided through it will meet the needs, requirements and expectations of its users. Any direct, consequential, incidental, indirect or consequential damages arising from access to or use of this website, do not create liability for kitten.gr, its executives, employees or associates.

This website, in order to facilitate and serve its users, may provide, inter alia, a link through “links” hyperlinks or banner ads, to websites and third party websites, for content, privacy policy, security policy, the completeness and quality of the services provided, or the terms of use, kitten.gr can not guarantee, nor is it responsible. The connection to these websites and websites is the sole responsibility of each user / visitor. The above third parties, providers of these websites and websites, have the full (civil and criminal) responsibility for the security, legality and validity of the content of their websites and websites, excluding any responsibility of kitten.gr, as an indication of liability for intellectual property rights or any third party rights. Consequently, users are required to contact the above third party providers directly, for anything that arises from visiting or using their websites and webpages. Despite the fact that the users of this website accept that kitten.gr is neither obliged nor able to control the security and content of both the websites and websites and the services of third parties, to which it provides access, however it is entitled at any time to remove , modify or terminate any third party services or links to third party websites and webpages, if in its sole discretion the law or these Terms are threatened or violated.

4. User behavior and obligations

Users are required to comply with all relevant Greek, European and International laws and regulations, including indicative and non-restrictive laws regarding the protection of intellectual property, protection of personal data, protection of competition, etc. Users must also make use of of this website and the services offered through it in accordance with good manners and these Terms.

Users agree that they will not use this website to e-mail or otherwise transmit, or publish, content that is illegal, harmful, threatening, offensive, defamatory, defamatory, defamatory, obscene, or obscene. blasphemous, libelous, infringing on the privacy of others, showing empathy or expressing racial, ethnic or other discrimination, internal information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), or infringing intellectual or industrial property rights, or other proprietary rights, containing software viruses or any other code, files or programs designed to interrupt, challenge or the destruction of operating equipment, software, or computer hardware.

To the extent that it is possible to use this website on the wider internet, this should be done in accordance with the terms of the Netiquette Code of Conduct, and the use of practices that are contrary to this code is expressly prohibited.

The non-compliance of any user / visitor of this website with the applicable law and / or these Terms, provides the right to kitten.gr to take the necessary measures and take any necessary action to address this behavior. Thus, in such cases, kitten.gr, for example, has the right to prohibit access to services provided through this website or to delete, edit or move messages, of course respecting the principle of proportionality.

Every user / visitor of this website is still obliged not to take any actions or omissions that may harm or disrupt its operation and access to third parties, or that may jeopardize the provision of services offered by the kitten.gr through this. The use of the website in an illegal manner or in a manner contrary to these Terms, gives rise to an obligation to compensate kitten.gr, for any positive or negative damage suffered by the above behavior. Each user / visitor is also obliged not to provide false information about himself, not to impersonate any other person, not to send spam or group mail, nor multiple copies of messages, and not to collect information about other users of the website without their consent, including financial data and email addresses.

Any costs or compensation that kitten.gr may be required to pay, due to breach by a user / visitor of its obligations arising from these Terms, shall be borne by the said user / visitor, who is obliged to pay them to kitten.gr immediately and without the latter having to go to court.

5. Personal data

The management by kitten.gr and the protection of the personal data of the users of this website, are governed by the relevant Greek and European legislation and these Terms.

During the visit and use of this website and in view of the provision by kitten.gr of the services offered through it, they may be asked to state information that concerns them (eg name, profession, telephone number, email address, date birth etc). The personal data declared by users anywhere on the websites and services of this website, are intended solely to ensure the operation of the respective service and may not be used by third parties without complying with applicable laws. Personal data of users requested by kitten.gr are limited to information necessary for the operation of its online store and the provision of services offered through it, in order to provide them with the best service, always in accordance with the provisions of Law 2472/1997 on protection of personal data, as well as Law 3471/2006 concerning the protection of data in the context of electronic commerce, as they apply each time.b

Kitten.gr may collect, store and process personal data of the users of this website, only if the above data is provided voluntarily by the interested parties, for the following purposes:

for the provision of services chosen by users through this website (eg purchase of products, information on new products, participation in competitions, etc.).

for better customer service.

for the collection of information from users (feedback) about the offered products and services of kitten.gr and their improvement based on the information collected.

to inform users about the new products of kitten.gr after their consent.

for informing users about kitten.gr offers, as well as for any tenders, after their consent.

for the advertising and promotion of kitten.gr products from a distance, after the consent of the users.

for market research and communication with users, after their consent.

to improve the recognizability of kitten.gr.

Personal data provided voluntarily by users of this website, may be collected by kitten.gr in an Archive, stored and processed by it for the relevant purpose.

Holder and responsible for processing the personal data collected in the above manner and the file created for the above purposes will be kitten.gr in whose headquarters the above file will be installed.

The recipient of the personal data that will be provided by the users of this website is only kitten.gr which can transmit them to affiliated companies, for reasons of functional and computer service of its transactional relations with the said users, as well as for statistical and historical reasons. If the user / visitor has filled in the relevant field and has consented to the sending of informative and advertising-promotional material, kitten.gr may, after informing the user / visitor, disclose his personal data to third parties for the advertising promotion of the products they offer, as well as to companies that carry out market research or other similar activity.

The users who have disclosed their personal data to kitten.gr have the following rights:

The right of access to the data that concern them and are in the possession of kitten.gr.

The right to object to the processing of data concerning them.

The right to information on (a) all personal data concerning them, as well as their origin, (b) the purposes of the processing, (c) the recipients or categories of recipients (c) the evolution of the processing over time (d) the logic of automated processing, (e) where appropriate, the correction, deletion, or freezing (locking) of data whose processing is not in accordance with the provisions of Law 2472 / 1997.

The consent of the participants in the collection and processing of their personal data can be revoked at any time, but without retroactive effect.

The right to temporary judicial protection.

Kitten.gr observes all its obligations imposed by law. The subject of personal data has the right to request at any time the cessation of sending from kitten.gr of the above informative and advertising-promotional material. In order to exercise the right of objection provided to him by Law 2472/1997, the personal data carrier must request in writing from the Processor a specific action, such as the correction of the personal data concerning him, their temporary non-use, their freezing. , their non-transmission, or their deletion.

If the user / visitor voluntarily discloses his personal or sensitive data through this website directly to third parties, it is up to him to investigate the terms of protection of this data by such third parties. The user / visitor accepts that kitten.gr has absolutely no responsibility for such disclosures and for the consequent possible use of such data by other persons. Similarly, kitten.gr bears absolutely no responsibility for any disclosure by users of this website of personal and / or sensitive data of third parties through the website without the prior consent of the data carrier concerned.

Each user / visitor guarantees for the accuracy and authenticity of the personal data that concern him and that he submits to kitten.gr as well as for his right to submit this data.

Kitten.gr opposes the collection of personal data of minors and its policy is not to collect or process data of these persons.

6. Intellectual Property Rights

This website and its content, including images, graphics, photographs, drawings, texts, information materials, services and products, trademarks, trade names, insignia, any form of data, software, unless otherwise stated for specific rights of third parties , are intellectual and industrial property of kitten.gr and are protected in accordance with the relevant provisions of Greek and European law and international conventions. Also, everything that is transferred, retransmitted or sent through this website, is the property of kitten.gr, if such a thing is possible and legal.

Intellectual property is acquired without the need for any further formulation and without the need for a contract or prohibition clause against its infringements.

No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of the website.

The names, images, logos, trademarks and insignia that represent kitten.gr and that appear on this website are the property of kitten.gr or third parties and are protected by Greek, European and international copyright and industrial property laws. Their use is expressly prohibited without the prior written permission of kitten.gr or their legal beneficiary. The products, brands, trademarks and insignia of third parties, which appear on this website, are the intellectual and industrial property of those who are solely responsible for them.

In any case, the appearance and display of the above on this website should in no way be construed as a transfer or grant of express or implied license or right to use them.

The information that users of this website submit to kitten.gr through it, is considered as non-confidential information and is not an asset of the user / visitor in question. Also, kitten.gr may collect limited and necessary information about its general commercial activities.

7. Advertising and information messages

The website of our online store may include ads in any form, such as banner ads, text links and frames. Our Company respects the provisions of the current legislation on unfair competition and consumer protection (Laws 146/1914 and 2251/1994). In particular, we abstain from unfair commercial practices, respecting the laws that govern the operation of our online store, we act with professional conscientiousness, following the codes of conduct that bind our commercial activity, motivated by the excellent service of consumers through advanced technology services and a friendly environment. . Adhering to high standards of professional integrity, we refrain from misleading commercial practices. We provide our prospective customer with all the essential information about our products, full information about their rights as a consumer and thorough information about the general and individual terms of transactions in order to make an informed decision before signing up with our online store. Furthermore, we refrain from aggressive commercial practices in the promotion of our products, fully respecting the freedom of choice of our potential customers, ensuring that they are fully informed about their rights under the law or the contract between us.

The advertisements posted on this website, without prejudice to the prohibitions of the provisions of Υ6α / 776 / 20.7.1993 (for the advertisement of medicinal products), are not hidden advertisements which are prohibited according to art. 5a PD131 / 2003, misleading advertisements which are prohibited according to art. 3 Law 146/1914. Any comparative ads on this website comply with the provisions of art. 9 par. 2 of Law 2251/1994. In addition, we inform the visitors of our website by any appropriate means provided by law about the type of information offered by us and specifically about whether and when they constitute an advertisement.

Offers, discounts and prizes, advertising contests and games, to the extent permitted under applicable law (unfair competition and consumer protection), are clearly identifiable, access to the conditions under which one can benefit from the offers or with which he can participate in competitions is easy, and the terms are presented clearly and precisely. Furthermore, the provision of samples and gifts for advertising purposes, without prior order, is legally carried out in a lawful manner and with respect to applicable law (art. 4 par. 5 subparagraph b of law 2251/1994). Our e-shop, with respect to your privacy, will never send you unsolicited e-mail (via spamming). You will receive promotional messages and information messages about our online store offers, discounts and contests only if you subscribe to our online store Newsletter.

Our Company, in the general use of commercial communications from the online store respects the professional rules that govern the independence, dignity and ethics of the profession, professional secrecy, honesty to customers and colleagues and the rules of ethics (art. . 7 PD 131/2003).

8. Security

Kitten.gr recognizes the importance of the issue of security of personal data of users of this website and makes every reasonable effort, with the most modern and advanced methods, to ensure their security. However, users should be aware that sending confidential information via email is not the safest way to communicate, as there is always the risk of this information being read by third parties.

9. Cookies

Like most websites, it also uses cookies, so that kitten.gr has access to certain information every time a user / visitor browses its online store. Without cookies it would be impossible for kitten.gr to offer to the users of this website important services such as, order status, storage of products in the basket, etc.

Cookies are alphanumeric files that are transferred to the hard drive of the computer of the users of a website and are used to keep statistics necessary for the provision of services such as those mentioned above, as well as to determine popular websites or for reasons marketing and the user / visitor access to the website – website of their choice.

Cookies do not pose a risk to the computer of the user / visitor of the website. If you do not want to collect information through cookies, you can configure your internet browser to delete the existing cookies on your hard drive and choose either to automatically reject all new cookies, or to ask any when a cookie is to be installed on the computer hard drive if it wants to reject or accept it. However, users should be aware that choosing to decline cookies will make it more difficult or impossible to use parts and services of the website.

10. Applicable law

The above Terms are subject to Greek law and are interpreted accordingly. If any provision is deemed invalid or void by the competent Greek court, it ceases to be valid, without this affecting the validity of the other Terms. Any dispute arising from the use of this website or concerning these Terms is subject to the jurisdiction of the competent courts of Athens.

11. Returns

Unjustified Consumer Withdrawal (article 4 § 10 of Law 2251/1994, in combination with JMC Z1-891 / 2013)

The special right of the consumer for unjustified withdrawal Especially in case the user / customer is a natural person (ie not a legal entity, even non-profit) who buys products remotely from the online store of kitten.gr exclusively for his private use and not in the course of his professional activity (hereinafter “the consumer”) is entitled to unjustifiably withdraw from the distance purchase of a product within an exclusive period of fourteen (14) calendar days from the date of delivery of physical possession of the product to the same or an authorized representative returning the product to its original state. The withdrawal of the consumer is unjustified, without the consumer being obliged to rely on reasons justifying the withdrawal, as well as without the financial burden of the consumer, with the exception of the charge for the cost of returning the product and any reduction in the value of the product. cases mentioned below. The merchant must return the money within 14 days of receiving the cancellation request. However, it may be delayed to return the money if you do not receive the products or proof of return. Refunds include shipping costs paid by the consumer for the purchase.

How to exercise and deadline

The unjustified withdrawal of the consumer from the distance sale is carried out in any convenient way and means chosen by him, who nevertheless bears the burden of proof of its timely exercise (within the exclusive period of fourteen (14) calendar days from its acquisition physical possession of the product as above). The online store of kitten.gr for the convenience of users / consumers, proposes the following alternative ways of exercising their right of unjustified withdrawal:

(a) by e-mail to the email address info@kitten.gr or

(b) by registered letter to the kitten ‘s registered office, or

(c) by telephone at 22210 28483

Upon receipt by the kitten of the consumer declaration of the exercise of the right of unjustified withdrawal, the kitten will send the consumer a written confirmation of receipt of the exercise of the right of withdrawal. It is pointed out that for the calculation of the above ten-day period of timely exercise of the consumer’s right of unjustified withdrawal, only the time of submission of the withdrawal declaration is taken into account, regardless of the time of receipt by the kitten.

Product returns are accepted in specific cases and specifically:

The products you have received have a defect or are of poor quality with a proven fault of our store.
The case in which you received the wrong product through the fault of the kitten.

In the above cases the customer can return the products, but this must be done within (14) seven calendar days from the day of receipt. The products must be returned in the condition in which they were received, complete, without damage, in their packaging, and the Barcode tags must be returned in their original state accompanied by all documents and original purchase documents. In case the return is not made within the time period provided or some of the return conditions are not met, the kitten has the right not to accept the products back and not to proceed with their replacement.

In case the conditions are met and the product return is accepted, the customer is entitled to receive a credit note for the purchase of another product / products of equal value. In case the payment was made by credit card, the transaction will be canceled and a corresponding update (credit) of his credit card will be made.

For any change, the customer is charged only with the shipping costs while kitten.gr is charged with the cost of returning the products to the customer.

ATTENTION: To return products you must first contact us by phone.

12. Product Shipments

The products are shipped in 1-3 working days from the day of the order by courier. If a product is not available we will inform you by email or by phone about the progress of your order.

For shipments nationwide and out of offers, the customer is charged with shipping costs of 4 euros per order. For orders over 50 € shipping is free.

Upon completion of your order, you will be automatically sent an email informing you of the receipt and registration of your order, where all the details of your order will be listed in detail.

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